Returns

Our returns policy is simple. Love the product, or send it back for a full refund.

We offer a 30-day trial on any of our Pyramid device bundles, which means have 30 days to try it out and find out if you love it.

If you discover that Pyramid doesn't fit with your needs at any point within the first 30 days, return it for a full refund - no questions asked.

It's the customers responsibility to pay for return postage, and we recommend using a tracked service.

You will be refunded the full product cost. Postage costs (including expedited or international shipping is non-refundable).

Products must be returned in the original packaging to be eligible for a full refund. If this does not happen, we reserve the right to offer a partial refund.

Refunds are typically processed the same-day we receive the item back. Please allow 3 - 5 days for funds to show on your bank statement.

IMPORTANT: Returning the product does not automatically turn off renewal for any subscription passes which are set to renew. You must do this by turning off renewal at pyramidwifi.com/myaccount

For terms for refunds of digital products, including subscription renewals, please browse our general terms.

To start a return pop us a message or email help@pyramidwifi.com