This privacy policy is broken down to cover the Pyramid device(s) and apps, referred to as Pyramid, then to discuss the Pyramid website (PyramidWiFi.com).

Pyramid Devices or Apps

No Logs Service

The servers provided for use with any Pyramid device or app operate under a strict no-logs policy. Your activity whilst connected to our servers is never recorded, monitored, recorded, logged, stored or shared. Nor is there any time stamps, session information, bandwidth, traffic or IP addresses logged.

From the moment a Pyramid connects to VPN on a Pyramid app or device, their internet data becomes encrypted. This data or traffic is no longer visible to any internet provider, third-party or person snooping on the network. In addition, our strict no logs policy ensures that user activity is not required to be recorded or retained with the full ability to deny any third-party requests.

Service Performance Data

There is an algorithm used by Pyramid to select the best server based on the location you choose – this algorithm uses an API which tracks server performance – including distance, speed and location – in order to recommend the most suitable server.

Pyramid Website (PyramidWiFi.com)

In order to operate our website to the best of our ability, the PyramidWiFi.com website collects limited personal information and site performance data. If you do not agree to this, we are unable to provide our services.

Customer Data, Payment and Shipping Information

When placing an order, your email, payment and shipping information is collected by us and securely stored by our payment merchant Stripe. The terms for which are viewable at https://stripe.com/gb/privacy

This information is used exclusively for handling billing and delivery of your product and is never shared with any third-parties.

What we do keep

As explained above, we don’t keep logs. Here is the information we do keep:

User email address – to provide support and allow you to activate or access your Pyramid device or related apps
– In order to process renewals or refunds, payment information and shipping information is securely stored with our payment merchant Stripe. Terms can be viewed at https://stripe.com/gb/privacy

When you email or message us for support using our helpdesk (powered by Intercom), Twitter, Facebook or email (powered by Zoho), a record of these messages may be retained unless deleted upon request.

Use of Cookies

Pyramid’s websites and services may use “cookies.” Cookies enable you personalise your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches and help us improve communication.

The following type of cookies may be used:

Category 1 — Strictly Necessary Cookies

These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.

Category 2 — Performance Cookies

These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimise our websites and make them easier for you to navigate. These could also be used for a referral programme to identify users who have referred-a-friend.

Category 3 — Functionality Cookies

These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area.

Policy Changes

Pyramid reserves the right to modify this policy at its sole discretion, it is the responsibility of users to periodically check this policy which will always be accessible and linked from our website, web apps and apps.

Get in touch

If you have any questions regarding our policy, please reach out to us at help@pyramidwifi.com