Our returns policy is simple. Love the product, or send it back for a full refund.
We offer a 90-day risk free trial on any of our Pyramid device bundles, which means have 90 days to try it out and find out it’s a fit for you.
If you discover that Pyramid doesn’t fit with your needs at any point within the first 90 days, return it for a full refund of your order (we even pay UK postage).
This returns process covers orders purchased from our website, PyramidWiFi.com. If you purchased from a third-party marketplace such as Amazon, please return via the marketplace you bought it from which will have its own return policy.
How to return:
– To begin the return process, please pop us an email at firstname.lastname@example.org
You will be refunded the full order cost (excluding any add-ons such as upgraded delivery). A postage-paid returns label will be provided for all UK orders. We cannot refund postage if you choose to buy your own label – we recommend using the one we provide.
For terms for refunds of digital products, including subscription renewals, please browse our general terms.
To start a return pop us a message or email email@example.com